Project Management and Artificial Intelligence

I am posting this as a supplement to several talks I'm giving on "Project Management and Artificial Intelligence"

I suggest you look at this previous blog post where I provided lots of information on AI and Project Management.


About AI:

• Free from IBM
• Free "The AI Ladder" book (Compliments of IBM - no email needed)  
• IBM Think Digital Conference (May 2020)- register for free on-demand content (including AI and other topics)
• AI Information and learning (by role)
• Badges
• AI for Kids
• IBM Learning community
• Gartner Hype Curve for Artificial Intelligence 2019 - this provides a summary of types of AI too (Forbes Article about it)
• Gartner: Artificial Sentience vs Artificial Intelligence
•  A glossary of basic artificial intelligence terms and concepts

Examples of AI:

• Chatbots
• Virtual Assistants: Alexa, Google Assistant, Siri, Cortana
• RPA
• Robots (e.g. Boston Dynamics and DARPA Robotics Challenge) and Cobots
• Forbes Article: "The 4 Ds Of Robotization: Dull, Dirty, Dangerous And Dear" by Bernard Marr
• Recommendation Engines: Amazon, Netflix, etc.
• Gaming (Go, Chess, Jeopardy, video games)
• Speech recognition and speech synthesis
• NLP – analyzing documents/ Knowledge Base
• Autonomous vehicles and semi-autonomous
• Expert systems / Decision support systems
• Medical diagnosis (oncology, radiology)
• Visual recognition (including Facial recognition)
• Spam filtering
• Fraud detection
• Digital Workers - e.g. ipsoft
• Emerj.com : Everyday Examples of Artificial Intelligence and Machine Learning

Fields of AI:

•  Medium: Three Major Fields of Artificial Intelligence and Their Industrial Applications

Subfields of AI:

• Medium Artificial Intelligence and It’s Sub-Fields
• Artificial Intelligence subfields and their topics

Types of AI

•  Forbes (June 2019) : 7 Types Of Artificial Intelligence
•  AI Classification
• Classification based on likeness to Human Mind
• Reactive machines – no memory. e,g, big blue that mastered chess
• Limited memory - chatbots, self-driving cars, VAs
• Theory of Mind -  understands needs, emotions, beliefs
• Self-Aware - human-like intelligence and self-awareness
• Technical Classification
• Artificial Narrow Intelligence (ANI) aka Weak AI or Narrow AI: this is AI specialized in it's application area (e.g. what is available now)
• Artificial General Intelligence (AGI) aka Stong AI: self-learning in general areas like a human - "Technical Singularity"
• Artificial Superintelligence (ASI) – more than human
• Medium:  Types of Machine Learning Algorithms You Should Know
• Supervised Learning - Human does the teaching (labeled training)
• Unsupervised learning - learns on it's own to mine data for rules, patterns and groupings
• semi-supervised learning - lies between the two above: Human provides some training and the system extrapolates from there.
• reinforcement learning - Human provides a "reinforcement signal" (a "goal") and the AI "agent" interacts with the environment to see which experiences optimize the reinforcement. This is used for Gaming (Go, Chess), and autonomous vehicles.
• KDnuggets: AI Knowledge Map: How To Classify AI Technologies

About CAPTCHA

• Google: What is reCAPTCHA?
• Google: Are you a robot? Introducing “No CAPTCHA reCAPTCHA” 
• Verge: Why CAPTCHAs have gotten so difficult
• Techradar: Captcha if you can: how you’ve been training AI for years without realising it
• Medium:  You Are Helping Google AI Image Recognition

Testing AI:

• Hold-Out (aka "Blind data") test set Vs. Cross-Validation - Medium
• K-Fold Cross Validation - Wikipedia

Project Management and AI

• projectmanagement.com Webinar 2020-08-11 titled "The Role of Project Practitioners in the World of Artificial Intelligence (AI)" (Projectmanagement.com webinars are included in a PMI.org membership) 
• "Artificial Intelligence, Disruptive Technology and the Future of Project Management" Dec 2019 Villanova University
• This refers to the report that The Project Management Institute (PMI) has made available. It is a 4-page report on Project Management and AI. They provide results of a survey of 551 Project Managers. The paper is titled "AI Innovators: Cracking the Code on Project Performance" (2019).  (June)
• "How can project managers leverage AI?" 2019-October, Strongbytes - This article also refers to the PMI report above and and the Gartner report below. It also gives a few examples of AI being used for Project Management
  
• Gartner Says 80 Percent of Today’s Project Management Tasks Will Be Eliminated by 2030 as Artificial Intelligence Takes Over  (March 2019)
• This article mentions another Jan 2019 article by Gartner titled: "Gartner Predicts 70 Percent of Organizations Will Integrate AI to Assist Employees’ Productivity by 2021"
• Related to this topic is this article: "How AI Is Creating Jobs Not Killing Them For Low-Skilled Workers?" on Medium claims that 133 Million new roles will be created by AI as it replaces 75 Million by 2020 (a net gain of 58 Million jobs)
• Captera:  I, Project Manager: The Rise of Artificial Intelligence in the Workplace
• 5 Benefits of Artificial Intelligence in Project Management
• PM Times:  Artificial intelligence in project management: silly or sensible? 
• How Can Project Managers Leverage AI?
• Infoworks: Project Managers Can Leverage the Power of Artificial Intelligence 
•  Artificial Intelligence: How It Will Impact Project Managers - video and outline
• TechRepublic : 6 AI technologies changing project management

Will AI take away my PM job?

• "What If Project Managers Get Replaced By Bots And AI? " 2018-November, eLearning Industry
  
• "Should Creatives Fear Losing Their Jobs to Artificial Intelligence?" 2018-Feb, Villanova University
  

I suggest you look at this previous blog post where I provided lots of information on AI and Project Management. 

What comments or additions do you have on this information?

Digital Transformation and Disruption

Image by geralt on pixabay

 Note: I continue to provide talks on Digital Transformation. I'll add information here as I find more.

On October 2020 I am speaking on "Project Management of Digital Transformation". The original webinar is free. The replay will be available later for people who join the Great IT Professional.

A good friend, Steve Blais, has a presentation that I recommend on the subject of Digital Transformation (available on-demand). It is very informative. I include some of his points in my presentation.

Another good friend, George Pace, has a YouTube channel and he has been doing a weekly live streaming presentation on Digital Disruption. His website has more information too.

 These are notes from my earlier presentation on the same subject:

Someone was asking me today what my definition of Digital Transformation is. My definition is below. I had to think about it because I will be doing a presentation on the topic of "Managing Digitial Transformation and Disruption" on May 6, 2019 at the PMI NJ Symposium and I will provide the audience with a link to this blog post so they can find more information. So, this blog post will most likely be updated over time.

My Definition of Digital Transformation:
Digital Transformation is the use of digital technologies (AI, IoT, Cloud, Big data and analytics, blockchain, AR, VR, drones, etc.) to transform business.

It's not just about changing existing systems to use these technologies, but it's about leveraging these technologies to transform business.

Digital Transformation is much more effective when it delivers a focus on the customer.  There are several links below that demonstrate that importance.



Some helpful links:

Digital Transformation (DT) Definitions

• Brian Solis "The Definition of Digital Transformation" Jan 2017 - provides this graphic and definition of the 6 stages of DT. A very helpful article to understand the transformational stages provided by DT.
•  TechRepublic defines Digital Transformation - including financial forecasts, a video and link to Forrester report.
•  Zdnet "What is digital transformation? Everything you need to know about how technology is reshaping business" May 2018 - with video, text, and infographics, this article expresses spending figures around DT and top business projects.
• CIO "What is digital transformation? A necessary disruption" (Dec 2018)  Includes links to secrets of highly successful DT and 7 Myths of DT. Includes some stats, examples, and advice.

Digital Transformation Articles

• McKinsey: Five Moves to Make During a Digital Transformation : April 2019. This article emphasizes the following needs for successful digital transformation programs: clear objectives, bold scope, adaptive design, adopt agile, and clearly define leadership and accountability.
• How to Manage Disruptive Innovation - April 2019 Motley Fool interviews my friend John Cohn, IBM fellow. This article discusses several points about managing DT and my favorite point that John makes is to do it incrementally.
• Forrester "Forrester: Digital Rewrites The Rules Of Business" Feb. 2018 - This article (and accompanying white paper) stresses using DT to focus on the customer and deliver emotional customer experiences. 
• Gartner: "Embrace the Urgency of Digital Transformation" October 2017 with a reference to the Gartner "Hype Curve"
• Forbes: "What Is A Digital Transformation And Why Should You Care?"  - (Aug. 2018) A very good explanation of the new technologies that are driving digital transformation, examples, and what a businesses can do to be involved.
•  Harvard Business Review "Digital Transformation Is Not About Technology" - gives a failure rate of DT initiatives and provides lessons learned about how to go about DT
•  The "Business Agility Manefesto"  - While not directly about DT, this article speaks about business agility which can be supported by DT
• Salesforce "What Is Digital Transformation?" (not dated) - This article defined DT and provides addittional chapters on why businesses are going through DT, Examples of DT, and how to DT your business.
•  Linkedin Member post "Digital Transformation isn't only about Uber, Netflix, AirBnB or acronyms" Aug. 2007 uses a bit of humor (including a Dilbert comic), an example (in the job recruiting industry), and good story telling to show how he explains DT to customers.
• CIO: "Who in the C-suite owns emerging technology?" 2017 - Describes the clash at the C-lvel for ownership and responsibilty for emerging tech which enables DT.

Digital Transformation Pitfalls and Fixes

•  CIO "8 digital transformation mistakes (and how to fix them)" - October 2018
•  Digital Transformation and AI adoption: 5 lessons from senior leaders - techrepublic April 2019 - gives methods of how to make DT and AI adoption successful
• Tasktop "Discover Why Digital Transformations Fail at Scale" - (not dated) Free download (without email registration) of an ebook "Why Agile and DevOps transformations are failing at scale"
•  Forbes "The Three P's Of Digital Transformation" (April 2018) - Statistics relating to the challenges encountered with implementing DT strategy and ways to tackle these challenges. This article also emphasizes the importance of a customer experience centered strategy. 
• CIO "12 reasons why digital transformations fail" (August 2018) - Great examples of how to learn from others

Digital Transformation and Project Management

•  Silicon Angle "Gartner says AI will assume 80% of all project management tasks by 2030"  Summary and reference to a Gartner press release of a similar title. 
• Villanova University "Disruptive Technology: Expanding the Project Manager’s Role"  - speaks to how PMOs have had to change their roles due to disruptive technologies. Emphasizes the need for Change Management
• TechRepublic "5 ways project management can help you hack digital transformation" Feb 2019 - Videos and Text- figures of companies with DT strategies and number successful, how project management will be involved and help
• Projectified with PMI  "Digital Transformation — Why It Matters" Oct. 2017 - 26 minute podcast and transcript with DT definition, examples, culture.
• Simplilearn "Digital Transformation Hits the Project Management Profession Head On" Oct. 2018 - While this has a bit of advertising for their PMP classes, it does reference some stats on DT projects and an Altimeter group survey.
• The Telegraph "All change please: it’s digital transformation time" Nov. 2018 - This article supplies some business stats, viewpoint from Vodaphone CEO, and references a report.

Digitial Transformation Use Cases

• WIRED: "McDonald's Bites on Big Data With $300 Million Acquisition" - March 2019 - McDonald's is acquiring a Predictive Analytics company to provide customer centric service
• Informatica "Heard Enough About Digital Transformation From Uber and AirBnB?"  Dec. 2016 Videos and text give additional examples of DT including Land O'lakes
•  The Digital Transformation People "Are Digital Platform Companies Like Uber & Airbnb Disrupting Traditional Industries?" Feb 2017 Gives good infographics and examples.

Disruption / VUCA (Volatility, Uncertainty, Complexity, Ambiguity)

• Forbes: "What Does VUCA Really Mean?" Dec. 2018 - Explains VUCA very well with a graphic
• Harvard Business Review: "What VUCA Really Means for You" Jan/Feb. 2014 - has a great chart with VUCA examples.
  

Artificial Inteligence:

• PWC "Six AI Priorities you Can't Afford to Ignore" - Great list of business priorities for AI. The left navigation also has access to a video and more pertinent AI challenges to be tackled
• WIRED guide to AI

Customer Experience and Design Thinking

• The Right Way to Lead Design Thinking - Harvard Business Review March-April 2019. This article speaks about the importance of empathizing with the customer. There are good case history stories and a good example of how to navigate ambiguity.

Project Complexity (occurs during DT)

• Project Complexity Model - This article explains many aspects of project complexity. Most, if not all of these, occur in DT projects